VAT Disability Relief FAQ

What is VAT Relief for the disabled?

VAT Relief for the disabled is a government scheme that allows the zero-rating of goods if certain conditions are met.

Simply put, if the criteria below are satisfied we will not charge you VAT on some of the products available on our website.

What conditions do I (the customer) have to meet?

You (or the individual you are purchasing the goods for) must meet the following criteria

  • You are chronically sick or disabled and
  • You are buying the products for your own personal or domestic use

You can purchase goods and claim VAT relief on behalf of another person, but we will require some personal information (of the individual you are buying for) at checkout.

What qualifies as being "chronically sick or disabled"?

The following qualifies as being chronically sick or disabled:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes or Alzheimer's disease 
  • You have a terminal illness

Common examples of chronic disabilities include (but are not limited to); Alzheimer's, any form of dementia, Parkinson's, arthritis, blindness, deafness, physical disability.

Temporary disabilities such as broken bones, or even postoperative confusion, are not classed as chronic disabilities or impairments.

If you are in any doubt regarding your (or the person you're purchasing for) condition, please ask your GP whether it is a chronic or acute impairment.

What conditions does have to meet?

  • We have to ensure that all the products we offer for VAT Relief adhere to a strict set of rules from HMRC
  • We have to keep a record of all customers who have qualified for VAT relief, their names, addresses, and disabilities, and present this information to HMRC if requested. This information is kept for 6 years, further information is provided in our Privacy Policy

Why aren't all of your products eligible for VAT Relief?

To qualify for VAT Relief, each product must have been designed and manufactured solely to help people with disabilities.

As many of our products were originally created for general purposes, such as locating lost items around the home; increasing home security; or to control a television, they do not qualify for VAT Relief.

Where can I find more information?

You can find more information on the HMRC website under Notice 701/7, or by calling HMRC's helpline on 0300 123 1073.

International Customers

Please be aware that VAT (Value Added Tax) is an EU tax, and therefore VAT Relief isn't applicable to International Customers outside of the EU.

If your billing and shipping address is located outside of the EU, VAT is automatically removed at checkout.

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