Delivery Information

Shipping Methods & Prices

Please visit one of our product pages and view the Delivery & Returns information tab (view example) to view detailed information regarding shipping methods & prices.

Tracking your order

All customers will receive a tracking code and unique URL via email once goods are dispatched. The level of tracking detail will depend upon the delivery service chosen. 

Delayed delivery

We will not be held responsible for any delay or delivery failure if the delay or failure is for any reason outside our control. The only exception to this is a full shipping charge refund on guaranteed deliveries if they are late.

Lost orders

We very rarely experience lost orders, as all orders (excluding items that fit through the letterbox) are sent via a fully tracked service.

In the unlikely event of a lost parcel, we will offer the option of sending identical replacement goods (if available) or issue the customer with a full refund including delivery costs.

If a replacement is requested it may not be possible to dispatch the replacement immediately if we are working with the courier or Royal Mail to locate the missing shipment.

Altered dispatch date

If, after receiving a customer order, an immediate dispatch isn’t possible due to unforeseen circumstances, then we will contact the customer as soon as possible to discuss an estimated dispatch date.  

At this point, the customer can choose to either wait for the delayed order or request an immediate and full refund.

International Customers

For customers who live outside of the UK, please refer to our International Delivery page.

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