12th December - Important Shipping Update
- All UK couriers are currently experiencing major nationwide delays due to the Royal Mail strike and weather conditions
- We are no longer able to guarantee delivery of any shipping method and are unable to refund any money due to late deliveries
- More updates to follow...
Shipping Methods & Prices
Tracking your order
All customers will receive a tracking code and unique URL via email once goods are dispatched. The level of tracking detail will depend upon the delivery service chosen.
We will not be held responsible for any delay or delivery failure if the delay or failure is for any reason outside our control. The only exception to this is a full shipping charge refund on guaranteed deliveries if they are late.
We very rarely experience lost orders, as all orders (excluding items that fit through the letterbox) are sent via a fully tracked service.
In the unlikely event of a lost parcel, we will offer the option of sending identical replacement goods (if available) or issue the customer with a full refund including delivery costs.
If a replacement is requested it may not be possible to dispatch the replacement immediately if we are working with the courier or Royal Mail to locate the missing shipment.
Altered dispatch date
If, after receiving a customer order, an immediate dispatch isn’t possible due to unforeseen circumstances, then we will contact the customer as soon as possible to discuss an estimated dispatch date.
At this point the customer can choose to either wait for the delayed order or request an immediate and full refund.
For customers that live outside of the UK, please refer to our International Delivery page.