Privacy Policy

This policy applies to our use of any and all data collected by us in relation to your use of the website.

The data we collect

We would like to provide you with the best possible service and experience when using our website. The following data will be collected from you in order for us to process your order:

  • Name
  • Billing address and delivery address
  • Telephone number
  • Email address
  • Payment details (see below for further information)

The following details are automatically collected:

  • IP Address
  • Web browser type & version
  • Operating system
  • Cookie information (see below for further details)

Our use of data (The Data Protection Act 1998)

We regard our customer’s data of utmost importance and all data is held securely in accordance with the principles of the Data Protection Act 1998. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure your data collected online.

We do not share, sell, or loan, any customer details with third party companies, and any data we collect does not leave the UK, the exception to this is the temporary giving of customers email addresses to (see below), this data is deleted every 30 days.

Phone numbers and addresses will only be used in circumstances where communication is needed in regards to a purchase, or a query is instigated by the customer. We also promise not to spam customers, or contact them for any irrelevant and unnecessary reason. 

Our marketing department may decide to use email as a non-invasive method for notifying customers of products or offers that may be of interest to them.

There is an option during registration to opt-out of promotional marketing, and also an option in every promotional email we send. However, if there is a problem with these methods, then a customer can contact us at any time with a request to opt out of direct marketing.

Accessing your own data

We will endeavour to keep customer details as up-to-date and accurate as possible, you can access your account at any time to view or amend your own data. There is an edit details option available on every customer’s account page. 

You also have the right to request to view any data that we have stored about you. Simply contact us via letter or email and we will be happy to help with any inquiry. We also offer the option to contact us if you believe that any data we have is inaccurate. 

Customers also have the right to request the deletion of any data that we have collected from them. However, there will be some data that we are bound by law to maintain for certain periods of time, for reasons such as tax or audit.

How your data is protected

Whilst entering any data on our website, whether logging in, creating a new account, placing an order, or editing current account information: your data is encrypted to the industry standard 256-bit.

We also recommend customers to visit the Consumer Guidelines page on the Thawte website, as this shows useful tips for ensuring that your details are kept secure whilst shopping online.

Card Payments & Sage Pay

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

To try & give customers the best experience when shopping at AlzProducts, we have teamed with the independent review company

We provide with a customer name, order number, and email address. This allows to contact our customers to offer them independent reviews. We provide with these details under the following conditions:

  • will only use the customer details to send one review request per order. Any customer details will not be used for any other purpose, and cannot be given to any 3rd party organisations or businesses
  • will delete all customer details within a maximum of 30 days

VAT Relief Forms

We are legally required by HMRC to keep all VAT Relief Forms for 6 years, these are securely encrypted in our database.


Cookies are small text files that are used in the communication between websites and your computer. They are used to collect internet log details and personal behaviour such as recently viewed products; these are implemented to optimise your user experience.

However, it must be noted that cookies are a crucial part of our website and therefore turning them off in your browser settings may affect the features and usability of our website.

Changes to this policy

Alzheimer’s & Dementia Products Ltd reserve the right to change this policy as we deem necessary or as may be required by law. Any changes will be immediately posted to the website.

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