Terms & Conditions for B2B

Acceptance of the Terms and Conditions

You consent to these terms & conditions when you place an order with Alzheimer's & Dementia Products Ltd, as a registered business.

Standard Terms & Conditions

The Terms & Conditions below are in addition to our general terms & conditions, which can be found at T&Cs.

In the case of conflicting information, the Business Terms & Conditions on this page shall take precedence over our standard T&Cs.

Payment methods

Unless specifically agreed, payment is required before dispatch of goods. Goods remain the property of Alzheimer’s & Dementia Products Ltd until payment is received.

Cancellation Rights

If you are buying goods as a business our 28 day returns policy does not apply, unless specifically offered to your company in writing by an employee of Alzheimer's & Dementia Products Ltd.

Goods may only be returned if they are faulty or incorrectly described.

Return of Goods

Please note that the return of the following items (unless faulty) will be offered at the discretion of AlzProducts.

  • Toilet seats
  • Custom signage

Claims for Damages

Claims for shortages, damages, incorrectly described items, or failed deliveries, should be made as soon as possible after receiving delivery, up to a maximum of 7 working days from date of delivery.

Claims not received within this period may not be met. Claims must be made in writing, either via email, or a letter sent with full tracking.

Faulty Goods

If goods are faulty, collection shall be arranged & paid for by us.

The decision on whether the faulty goods are replaced, repaired, or refunded, is solely made by us. The buyer does not have the choice on the method of reimbursement.

Delivery Times

Any delivery quote provided is an estimation only, and does not constitute a guaranteed delivery time, this includes any delivery method labelled as "guaranteed".

The only exception to this rule is if a delivery time is guaranteed in writing by one of our sales team, and they specifically state that this takes precedent over our Terms & Conditions.

Changes to Terms & Conditions

We reserve the right to change or update these Terms & Conditions without prior notice to users.

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