Pivotell Mk3-11 Automatic Pill Dispenser

Code: 1005325
Spare Tray Kit: £19.99 Pivotell Tipper: £89.99 2 x Spare Keys: £4.99
£123.60 incl. VAT

The Pivotell Mk3-11 Automatic Pill Dispenser reminds the user by means of an alarm and flashing light when to take their medication. It will make the correct dose available at the correct time of day or night, whilst keeping other pills locked out of sight.

  • Lockable - only the medication due can be accessed by the user
  • Secure battery case cover to deter tampering (screw provided)
  • Incorporates an antibacterial silver ion technology to provide protection against harmful microbes such as bacteria and viruses

Pivotell® Automatic Pill Dispensers have been widely used throughout the UK since 2002. The Mark 3/11 dispenser, with its enhanced functionality and proven reliability is the preferred choice among professional care agencies within the NHS and Local Authority Social Services and has been continuously developed since it was first designed and patented in 1997.

How the Pivotell works

  • When the alarm sounds the internal tray will rotate one position and the correct dosage will come into view in the lid opening
  • Pills should be removed from the dispenser by tilting it and pouring the pills into the hand or suitable container
  • The tilting of the dispenser will cancel the alarm signal and flashing light

Start Delay Function

  • Delays activation to allow pharmacists or family members to easily fill in advance away from the user's home

Refilling, Pharmacy Label & Carrier

  • A Pharmacy label carrier and label case is supplied
  • For easy pharmacy filling one compartment is left empty (29 compartments in total)
  • Complies with Royal Pharmacy Society of Great Britain labelling requirements
  • The medication tray rotation can be disabled

Loading the Pivotell® Dispenser

The dispenser is supplied with clearly printed discs. The discs identify the appropriate number of doses per day (between 1 and 4) - Blank discs are supplied which should be manually completed for those on five or more doses daily.

  • The appropriate disc for the pill regime is then placed on the tray prior to filling it, and used as a guide as to where to place the pills
  • The red section remains empty to help with offsite filling by Pharmacy and transport home
  • The refill frequency will depend upon the number of daily medications (up to 28) for example;
    Once a day medication refill every 28 days
    Twice a day medication refill every 14 days
    Three times a day medication refill every 9 days
    Four times a day medication refill every 7 days
    Seven times a day medication refill every 4 days

N.B. Certain medication should not be placed in medication dispensing systems. If in doubt check with a pharmacist.

Safety Features + Upside Down Protection

  • Upside down warning
  • If the dispenser is left upside down, to avoid pill spillage. The alarm will still sound at a dosage time
  • An alarm signal (different to the preset alarm sound) is activated if any fault should arise which effects the rotation of the dispenser
  • Test Mode - the Pivotell dispenser has a built-in test function which should be activated periodically


  • Daily Alarms, from 1 to 28 per day
  • Two or more compartments can be programmed to alarm at the same time for those with many or large pills
  • Alarm can sound for 1 hour
  • 4 alarm sounds
  • Flashing light for those with hearing impairment
  • Review actual 'dose taken' time

LCD Screen

  • 4 x AA batteries (included)
  • Battery level meter low battery warning indicator
  • Up to 12 months battery life
  • Clock can be set to either 12 or 24 hour time

Compliance & Specification

  • CE marked
  • RoHS compliant
  • Registered with the MHRA as Medical Device: Class 1


  • 1 x Mark 3/11 PivoTell® Automatic Pill Dispenser
  • 2 x time discs for 1-4 times a day regime
  • 2 x blank time discs for more than 4 times a day
  • 1 x key
  • 1 x battery cover securing screw
  • 1 x prescription booklet and holder to apply pharmacy labels or medication information
  • 4 x AA batteries


  • Filling aids are available to assist with accurate filling of the trays
  • Spare trays, lids and time discs available for off-site filling by family members or pharmacists
  • Disposable tray system also available for off-site filling by pharmacists
  • Pivotell Dispenser Tipper is available for those with limited strength or wrist dexterity and those who might forget to turn the dispenser upright after dispensing their medication


Downloads & Instructions
Instructions Product Manual
Product Support View Q&A
Product Details
Brand PivoTell
MPN 3000
Barcode 5060345070026
Guarantee 1 Year
Weight 0.48 kg
Dimensions 190 x 180 x 56mm
Power Source Battery
Battery Life 12 Months
Battery Type 4 x AA (included)
Low Battery Warning Yes
Key Features
VAT Relief Eligible Yes

Delivery Information

  • All orders shipped from AlzProducts' own warehouse via Royal Mail or DPD's tracked service
  • Tracking number provided by email for all orders (enter mobile number during checkout for text updates)

United Kingdom

Courier Method Estimate Price incl. VAT
Royal Mail/DPD Standard 2-3 Working Days £3.95
Royal Mail/DPD Express 1-2 Working Days £4.99
Royal Mail/DPD Next Day by 1pm Thu 20th Jun by 1pm £8.95
Royal Mail/DPD Saturday by 1pm Sat 22nd Jun by 1pm £8.95
DPD Nominated Day Any weekday by 12:00 Midday £8.95
DPD Next Day by 12 Thu 20th Jun by 12 Midday £8.95

* Order must be placed before this time, Mon-Fri for same day dispatch

  • Orders placed after cut-off time on Friday will be dispatched on Monday (excluding bank holidays)
  • Delivery times displayed are accurate for products with availability "in-stock for immediate dispatch"

Northern Ireland

All orders placed for delivery to Northern Ireland are charged at our standard UK rates shown above. 

We do not charge any extra for delivery but please be aware delivery may take slightly longer than quoted.

Republic of Ireland

  • Express delivery - DPD Courier - 2-3 working days - £19.99

EU & Rest Of World

Unfortunately we have made the decision to temporarily restrict our international shipping options. We currently only ship to the United Kingdom and Ireland unless you are a business customer who has purchased from us before. International business customers please contact us so we can enable purchasing on your account.

Returns & Refunds

AlzProducts 30-Day Returns Policy

We offer a 30-day no hassle return policy for any product purchased from our website, all we ask is that the product is returned in excellent condition.

Faulty Products - Booking your return

If you have a faulty product please Contact Us before returning your order...

Bulk Buy Discounts

Qty Unit Price (incl VAT)
2+ Contact Us

We accept NHS & Local Authority Purchase Orders

Information on how to place an order can be found on our Purchase Orders page.

Need a quotation?

Call our sales team on 024 7642 2224 to receive a quotation via email.

Payment Methods Accepted

  • PayPal (including PayPal Credit)
  • All major debit/credit cards including Visa, Visa Debit, MasterCard, AMEX, Maestro
  • Bank Transfer
  • Cheque
  • Purchase orders from NHS, schools, charities and councils

How to Order

  1. Order online
  2. By phone
  3. Payment by cheque
  4. Payment by bank transfer
  5. Purchase Orders

1) Ordering Online

At AlzProducts we have a fully functional and easy to use checkout process.

Simply add any products that you would like to purchase to your virtual shopping basket using the "add to basket" links located on all product pages.

You can then use the "view basket" link located at the top of every page to view your virtual shopping basket. On the basket page, you can choose your delivery option, view/amend your product selections, and we will calculate the total cost of your order.

Now "proceed to secure checkout" and follow the steps and instructions on the screen to complete your order.

2) Ordering over the telephone

You can call us on 024 7642 2224 during our opening hours. Our sales team will also be able to help you with any queries you may have regarding our product range.

3) Payment by bank transfer

If you have a business account with us you can place orders online and choose payment by cheque/bank transfer during checkout.

After successfully placing your order you will receive our bank details and instructions on how to make payment. You can also download an invoice from your account.

If you do not have a business account with us please call our sales team on 024 7642 2224 who can create an order and invoice for you for payment by bank transfer.

4) Postal orders/payment by cheque

If you want to buy something on the website but do not want to enter your card details online, you can send us a cheque, along with the details of the items you want.

Please make sure you include the total price of the item, including any VAT and carriage.

To make things simple, click the Add to Basket button on the product page concerned, then click Go to My Basket at the top of the screen.

This will take you to your basket page, showing the total costs involved.

You can then print the page, and post the print-out, along with your cheque and delivery details, to:

AlzProducts - Unit 2
68 Bayton Road
Coventry, CV7 9EJ
United Kingdom

Please make cheques payable to AlzProducts.

VAT Relief - If you would like to place an order by post and claim VAT relief, please download and complete the VAT relief form below.

Download VAT Relief Declaration

5) Purchase orders from the NHS, schools, charities and councils

You can send a copy of your purchase order to purchase.orders@alzproducts.co.uk or by post to the address above.

We are happy to process purchase orders, despatch goods and invoice you accordingly.

For further information please visit our Purchase Orders page.

This Item - Pivotell Mk3-11 Automatic Pill Dispenser
TabTime Automatic Pill Dispenser
Pivotell Advance Automatic Pill Dispenser
Price £123.60 incl. VAT £74.99 incl. VAT £132.00 incl. VAT
Brand PivoTell TabTime PivoTell

190 x 180 x 56mm

190mm diameter

190 x 180 x 56mm

Guarantee 1 Year 1 Year 1 Year
Radio Controlled Time
Advanced Safety Features Upside down protection Upside down protection Upside down protection, Self-locking shutter
Viewable LCD Display
Email & SMS Notifications
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