Excellent service, prompt reply to queries with helpful suggestions. Fast delivery of products. The True call Secure call blocker has stopped all the cold calls that were causing so many problems for my poor old Mum and her family. Its such a relief. Thank you. - Anonymous (verified buyer)
The TrueCall Secure (previously called TrueCall Care) is an innovative product that has various levels of protection against receiving unwanted calls.
The highest level of control forces all callers who are not registered as friends and family to enter a 3 digit security code, if they do not know the 3 digit security code then the telephone will not ring. This filter eliminates 100% of unwanted incoming calls.
You can add Trusted Callers to the unit through the handset menu, or by logging into your online account.
Any Trusted Caller can simply ring the telephone number, as usual, they will not even realise that they've been filtered through the TrueCall Care system.
The TrueCall Care Unit has 3 filter settings for incoming unauthorised calls, only 1 filter profile can be active at any time.
1: Standard Filter (Low Control): This filter plays a customised pre-recorded message but then allows callers to manually continue the call by simply pressing 5.
Using this filter you can voice a strong warning in the message to cold-callers that you are not interested in anything they have to offer, this can help reduce the number of cold-callers, but they can still get through if they are persistent by simply pressing 5.
2: International Filter (Medium Control): This filter splits calls into UK calls and international calls.
All International Callers will be requested to enter the 3 digit security code before they can continue the call, this eliminates many cold-callers as most are based outside of the UK.
UK Callers are played a different message that you have recorded, once again we recommend that you warn cold-callers to hang up, however, UK callers can still continue their call by pressing 5.
3: Trusted Callers Only (High Control): AlzProducts Recommended Filter
This filter blocks all incoming calls unless they are 'trusted callers', or know the 3 digit security code.
This filter is the recommended filter for people with Alzheimer's disease, cognitive loss, or memory impairment.
Any caller that isn't on the trusted numbers list will receive a message that you have recorded, for example:
"Hello. John is only accepting calls from friends and family. If you need to get hold of him you can contact Paul on 07870-xxxxxx.
Alternatively, if you have the access code please enter it now. Thank you."
This ensures that only relatives and friends can contact the individual who has the TrueCall Care unit in their home. If the person is a legitimate caller they can contact a nominated relative to ask for the security code, and to be placed on the trusted callers list.
Many people with Alzheimer's, dementia, or any form of memory impairment, can make repetitive or expensive telephone calls.
The TrueCall Care allows full control over what calls can be made; numbers can be blocked individually or by number ranges.
Some examples of numbers that are barred by our customers are:
Please be aware that if the TrueCall Care unit is powered down or disconnected, this feature will be disabled.
Many of the TrueCall Care features can be accessed remotely via the internet:
You do not need broadband at the house where the TrueCall Care unit is located, as the information is uploaded via the telephone line. The first year of remote access is free, after that there is a small fee of £20* per year.
*The fee payment and subscription is managed by TrueCall directly, as you will only start paying this fee in 12 months time the price is subject to change.
You do not need to provide any payment details when first setting up the TrueCall. Reminder emails will be sent when the 12 months end and only at that time will payment details be required should you decide to continue with the service. The online service is optional and all features available online can be accessed via the handset menu.
The TrueCall Care unit is simple to install with your existing telephone, all cables are included.
All that is required is a spare power socket next to the telephone:
Caller ID: The only requirement for the TrueCall Care is having Caller ID (sometimes called Caller Display) on your telephone line, depending on your BT package this may incur an extra monthly fee.
If you can see what telephone number is calling you on your handset when you have an incoming call, then you already have this feature enabled.
Multiple Telephones: If you have multiple telephone extensions in the house we strongly recommend using a multiple handset cordless system, and not different individual telephones, as this can cause issues with the TrueCall Care unit.
The TrueCall Care is compatible with all;
We sell memory cards that can be used to record all incoming telephone calls. All telephone call conversations can be accessed remotely, copied to your computer, or deleted.
This is mainly used to protect vulnerable individuals from situations such as:
It is perfectly legal to record all personal telephone calls, however, the person who is living in the house must be made aware of this beforehand.
|Courier||Method||Speed||Order By*||Price incl. VAT|
|Royal Mail||Tracked 48||2-3 Working Days||4pm||£3.95|
|Royal Mail||Tracked 24||Mon 31st Jan by 5pm||4pm||£6.95|
|Royal Mail||Next Day by 9pm||Mon 31st Jan by 9pm||4pm||£9.95|
|DPD||Next Day by 12||Mon 31st Jan by 12 Midday||12 Midday||£9.95|
|Royal Mail||Saturday by 9pm||Sat 29th Jan by 9pm||4pm||£9.95|
|DPD||Nominated Day||Any weekday by 12pm||12 Midday||£9.95|
* Order must be placed before this time, Mon-Fri for same day dispatch
All orders placed for delivery to Northern Ireland are charged at our standard UK rates shown above.
We do not charge any extra for delivery but please be aware delivery may take slightly longer than quoted.
Unfortunately we have made the decision to temporarily restrict our international shipping options. We currently only ship to the United Kingdom and Ireland unless you are a business customer who has purchased from us before. International business customers please contact us so we can enable purchasing on your account.
We offer a 30-day no hassle return policy for any product purchased from our website, all we ask is that the product is returned in excellent condition.
If you have a faulty product please Contact Us before returning your order...
|Qty||Unit Price (incl VAT)|
Information on how to place an order can be found on our Purchase Orders page.
Call our sales team on 024 7642 2224 to receive a quotation via email.
At AlzProducts we have a fully functional and easy to use checkout process.
Simply add any products that you would like to purchase to your virtual shopping basket using the "add to basket" links located on all product pages.
You can then use the "view basket" link located at the top of every page to view your virtual shopping basket. On the basket page, you can choose your delivery option, view/amend your product selections, and we will calculate the total cost of your order.
Now "proceed to secure checkout" and follow the steps and instructions on the screen to complete your order.
You can call us on 024 7642 2224 during our opening hours. Our sales team will also be able to help you with any queries you may have regarding our product range.
If you have a business account with us you can place orders online and choose payment by cheque/bank transfer during checkout.
After successfully placing your order you will receive our bank details and instructions on how to make payment. You can also download an invoice from your account.
If you do not have a business account with us please call our sales team on 024 7642 2224 who can create an order and invoice for you for payment by bank transfer.
If you want to buy something on the website but do not want to enter your card details online, you can send us a cheque, along with the details of the items you want.
Please make sure you include the total price of the item, including any VAT and carriage.
To make things simple, click the Add to Basket button on the product page concerned, then click Go to My Basket at the top of the screen.
This will take you to your basket page, showing the total costs involved.
You can then print the page, and post the print-out, along with your cheque and delivery details, to:
AlzProducts - Unit 2
68 Bayton Road
Coventry, CV7 9EJ
Please make cheques payable to AlzProducts.
VAT Relief - If you would like to place an order by post and claim VAT relief, please download and complete the VAT relief form below.
You can send a copy of your purchase order to email@example.com or by post to the address above.
We are happy to process purchase orders, despatch goods and invoice you accordingly.
For further information please visit our Purchase Orders page.