TrueCall Secure - Call Blocker

Code: TC-C1
£134.95 incl. VAT

Product Description

The TrueCall Secure (previously called TrueCall Care) is an innovative product that has various levels of protection against receiving unwanted calls.

  • Unlimited control for blocking incoming calls
  • Can also block certain outgoing calls
  • Plays a warning through the speakers if the phone has been left off the hook
  • Can be setup to record all incoming telephone calls (more information below)
  • Control every aspect of the unit remotely using the web app, including listening to voicemails

The highest level of control forces all callers who are not registered as friends and family to enter a 3 digit security code, if they do not know the 3 digit security code then the telephone will not ring. This filter eliminates 100% of unwanted incoming calls.

Trusted Callers

You can add Trusted Callers to the unit through the handset menu, or by logging into your online account.

Any Trusted Caller can simply ring the telephone number, as usual, they will not even realise that they've been filtered through the TrueCall Care system.

Controlling Incoming Calls - Unauthorised Callers

The TrueCall Care Unit has 3 filter settings for incoming unauthorised calls, only 1 filter profile can be active at any time.

1: Standard Filter (Low Control): This filter plays a customised pre-recorded message but then allows callers to manually continue the call by simply pressing 5.

Using this filter you can voice a strong warning in the message to cold-callers that you are not interested in anything they have to offer, this can help reduce the number of cold-callers, but they can still get through if they are persistent by simply pressing 5.

2: International Filter (Medium Control): This filter splits calls into UK calls and international calls.

All International Callers will be requested to enter the 3 digit security code before they can continue the call, this eliminates many cold-callers as most are based outside of the UK.

UK Callers are played a different message that you have recorded, once again we recommend that you warn cold-callers to hang up, however, UK callers can still continue their call by pressing 5.

3: Trusted Callers Only (High Control): AlzProducts Recommended Filter

This filter blocks all incoming calls unless they are 'trusted callers', or know the 3 digit security code.

This filter is the recommended filter for people with Alzheimer's disease, cognitive loss, or memory impairment.

Any caller that isn't on the trusted numbers list will receive a message that you have recorded, for example:

"Hello. John is only accepting calls from friends and family. If you need to get hold of him you can contact Paul on 07870-xxxxxx. 
Alternatively, if you have the access code please enter it now. Thank you."

This ensures that only relatives and friends can contact the individual who has the TrueCall Care unit in their home. If the person is a legitimate caller they can contact a nominated relative to ask for the security code, and to be placed on the trusted callers list.

Controlling Outgoing Calls

Many people with Alzheimer's, dementia, or any form of memory impairment, can make repetitive or expensive telephone calls.

The TrueCall Care allows full control over what calls can be made; numbers can be blocked individually or by number ranges.

Some examples of numbers that are barred by our customers are:

  • All premium rate telephone numbers
  • The talking clock
  • International numbers

Please be aware that if the TrueCall Care unit is powered down or disconnected, this feature will be disabled.

Remote Access

Many of the TrueCall Care features can be accessed remotely via the internet:

  • Listen to voicemail messages
  • Record new announcements
  • Change all settings
  • Add/remove trusted numbers

You do not need broadband at the house where the TrueCall Care unit is located, as the information is uploaded via the telephone line. The first year of remote access is free, after that there is a small fee of £20* per year.

*The fee payment and subscription is managed by TrueCall directly, as you will only start paying this fee in 12 months time the price is subject to change.

You do not need to provide any payment details when first setting up the TrueCall. Reminder emails will be sent when the 12 months end and only at that time will payment details be required should you decide to continue with the service. The online service is optional and all features available online can be accessed via the handset menu.

Installation & Setup

The TrueCall Care unit is simple to install with your existing telephone, all cables are included.
All that is required is a spare power socket next to the telephone:
  1. The TrueCall Care Unit is plugged into the mains power
  2. The telephone is then plugged into the TrueCall Care
  3. The TrueCall Care is then plugged into the telephone wall socket


Caller ID: The only requirement for the TrueCall Care is having Caller ID (sometimes called Caller Display) on your telephone line, depending on your BT package this may incur an extra monthly fee.

If you can see what telephone number is calling you on your handset when you have an incoming call, then you already have this feature enabled.

Multiple Telephones: If you have multiple telephone extensions in the house we strongly recommend using a multiple handset cordless system, and not different individual telephones, as this can cause issues with the TrueCall Care unit.


The TrueCall Care is compatible with all;

  • Broadband providers
  • Telephones
  • Pendant / Personal Alarm Systems

Recording Calls

We sell memory cards that can be used to record all incoming telephone calls. All telephone call conversations can be accessed remotely, copied to your computer, or deleted.

This is mainly used to protect vulnerable individuals from situations such as:

  • Fraud
  • Harassment calls
  • Misselling
  • General misunderstandings

It is perfectly legal to record all personal telephone calls, however, the person who is living in the house must be made aware of this beforehand.

Product Video


Downloads & Instructions
Instructions Product Manual
Product Support View Q&A
Product Details
Brand TrueCall
Barcode 5060170910115
Guarantee 2 Years
Weight -
Dimensions 140 x 90 x 80mm
Key Features
VAT Relief Eligible Yes

Delivery Information

  • All orders shipped from AlzProducts' own warehouse via Royal Mail or DPD's tracked service
  • Tracking number provided by email for all orders (enter mobile number during checkout for text updates)

United Kingdom

Courier Method Estimate Price incl. VAT
Royal Mail/DPD Standard 2-3 Working Days £3.95
Royal Mail/DPD Express 1-2 Working Days £4.99
Royal Mail/DPD Next Day by 1pm Wed 24th Jul by 1pm £8.95
Royal Mail/DPD Saturday by 1pm Sat 27th Jul by 1pm £8.95
DPD Nominated Day Any weekday by 12:00 Midday £8.95
DPD Next Day by 12 Wed 24th Jul by 12 Midday £8.95

* Order must be placed before this time, Mon-Fri for same day dispatch

  • Orders placed after cut-off time on Friday will be dispatched on Monday (excluding bank holidays)
  • Delivery times displayed are accurate for products with availability "in-stock for immediate dispatch"

Northern Ireland

All orders placed for delivery to Northern Ireland are charged at our standard UK rates shown above. 

We do not charge any extra for delivery but please be aware delivery may take slightly longer than quoted.

Republic of Ireland

  • Express delivery - DPD Courier - 2-3 working days - £19.99

EU & Rest Of World

Unfortunately we have made the decision to temporarily restrict our international shipping options. We currently only ship to the United Kingdom and Ireland unless you are a business customer who has purchased from us before. International business customers please contact us so we can enable purchasing on your account.

Returns & Refunds

AlzProducts 30-Day Returns Policy

We offer a 30-day no hassle return policy for any product purchased from our website, all we ask is that the product is returned in excellent condition.

Faulty Products - Booking your return

If you have a faulty product please Contact Us before returning your order...

Bulk Buy Discounts

Qty Unit Price (incl VAT)
2+ Contact Us

We accept NHS & Local Authority Purchase Orders

Information on how to place an order can be found on our Purchase Orders page.

Need a quotation?

Call our sales team on 024 7642 2224 to receive a quotation via email.

Payment Methods Accepted

  • PayPal (including PayPal Credit)
  • All major debit/credit cards including Visa, Visa Debit, MasterCard, AMEX, Maestro
  • Bank Transfer
  • Cheque
  • Purchase orders from NHS, schools, charities and councils

How to Order

  1. Order online
  2. By phone
  3. Payment by cheque
  4. Payment by bank transfer
  5. Purchase Orders

1) Ordering Online

At AlzProducts we have a fully functional and easy to use checkout process.

Simply add any products that you would like to purchase to your virtual shopping basket using the "add to basket" links located on all product pages.

You can then use the "view basket" link located at the top of every page to view your virtual shopping basket. On the basket page, you can choose your delivery option, view/amend your product selections, and we will calculate the total cost of your order.

Now "proceed to secure checkout" and follow the steps and instructions on the screen to complete your order.

2) Ordering over the telephone

You can call us on 024 7642 2224 during our opening hours. Our sales team will also be able to help you with any queries you may have regarding our product range.

3) Payment by bank transfer

If you have a business account with us you can place orders online and choose payment by cheque/bank transfer during checkout.

After successfully placing your order you will receive our bank details and instructions on how to make payment. You can also download an invoice from your account.

If you do not have a business account with us please call our sales team on 024 7642 2224 who can create an order and invoice for you for payment by bank transfer.

4) Postal orders/payment by cheque

If you want to buy something on the website but do not want to enter your card details online, you can send us a cheque, along with the details of the items you want.

Please make sure you include the total price of the item, including any VAT and carriage.

To make things simple, click the Add to Basket button on the product page concerned, then click Go to My Basket at the top of the screen.

This will take you to your basket page, showing the total costs involved.

You can then print the page, and post the print-out, along with your cheque and delivery details, to:

AlzProducts - Unit 2
68 Bayton Road
Coventry, CV7 9EJ
United Kingdom

Please make cheques payable to AlzProducts.

VAT Relief - If you would like to place an order by post and claim VAT relief, please download and complete the VAT relief form below.

Download VAT Relief Declaration

5) Purchase orders from the NHS, schools, charities and councils

You can send a copy of your purchase order to or by post to the address above.

We are happy to process purchase orders, despatch goods and invoice you accordingly.

For further information please visit our Purchase Orders page.

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