Terms & Conditions
Acceptance of the Terms and Conditions
You consent to these terms and conditions when you use this site, or place an order with Alzheimer's & Dementia Products Ltd.
If you place an order with Alzheimer's & Dementia Products Ltd as a registered business, you also agree to our Business Terms & Conditions.
We aim to provide the most accurate prices at all times. In the event of a pricing error, we will contact you to see if you still wish to receive the product at the new price, if you decide against this,we will refund your payment for it. The only currency accepted by the site is UK Pounds Stirling (£) and all prices are displayed in that currency.
Although we do try to ensure that the website displays the most up-to-date availability information, availability for each product is subject to change. We will let you know if a product you have ordered is unavailable for any reason, and offer you an estimated delivery date, or a full refund.
Full payment for all orders is required at the time of ordering. Goods remain the property of Alzheimer’s & Dementia Products Ltd until payment is received. Payment can be made using the following methods:
Alzheimer’s & Dementia Products Ltd is registered for VAT. Our VAT Reg No is GB132 2721 52.
International customers outside of the EU will not be charged VAT.
Delivery details & charges
Delivery costs are shown with each individual purchase. The goods will usually be delivered within 2-3 business days from when we receive the order. The courier we use is Royal Mail.
Delayed delivery & lost orders
In the unlikely event of a lost parcel, we will offer the option of sending identical replacement goods (if available) or issue the customer with a full refund including delivery costs. If you have received an email confirming dispatch, and the order has not arrived after 4 working days, then please contact us and we will contact Royal Mail to track your package.
We will not be held responsible for any delay or delivery failure under these terms & conditions if the delay or failure is for any reason outside our control.
You are solely responsible for all details entered on our online system, please ensure that all contact details are accurate, especially delivery addresses. We are not liable to refund orders or to rearrange deliveries if the error was due to the customer providing misinformation.
Altered dispatch dates
If, after receiving a customer order, an immediate dispatch isn’t possible due to unforeseen circumstances, then we will contact the customer as soon as possible to explain the situation and to discuss an estimated dispatch date. At this point the customer can choose to either wait for the delayed order, or request an immediate and full refund.
If there isn't anyone available to sign for your parcel then Royal Mail will leave a contact card to arrange a redelivery, alternatively you can pick up your parcel from your local depot.
Returns & refunds
We offer a 28 day return policy for any product purchased from our website. Return the product along with the invoice with all original packaging and in the condition it was delivered. All return postage must be paid for by the customer unless the goods are faulty, or incorrectly dispatched. All returns must be sent via a “signed for” postal service so they are traceable.
Business Customers Cancellation Rights
If you are buying goods as a business our 28 day returns policy does not apply, unless specifically offered to your company by one of our sales representatives.
Claims for Non-Delivery
Claims for non-delivery must be made within 30 days of date of order. Claims for shortages and damages must be made by within 5 working days from date of receipt. All original packaging must be retained for inspection.
We offer a minimum of a 6 month guarantee protecting you against product faults, this does not including normal wear and tear. The guarantee covers either an identical product as a replacement, or a full refund of the product, this decision is solely at our discretion.
Methods of Contact
The preferred method of contact to discuss returns is email, this ensures that all communication is saved and can be referenced, however you are welcome to discuss your return via telephone at any time.
Changes to Terms & Conditions
We reserve the right to change or update these Terms & Conditions without prior notice to users.
Certain links on this site will lead to websites not under our control. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. We accept no responsibility for any loss or damage you sustain by visiting these websites.