Standard Returns Policy
We offer a 30 day no-hassle return policy for any product purchased from our website, all we ask is that the product is returned in excellent condition.
Faulty Products - Booking your return
If you have a faulty product please Contact Us before returning your order, for the following reasons:
Unsuitable Products - Booking your return
For non-faulty returns, we do not require you to Contact Us before returning your order, however booking your return can help streamline the return & refund process.
You can book your return by telephone on 024 7642 2224.
What to include
All returns must include one of the following:
If you haven't booked a return, please also include:
Recommended delivery service
Who pays return postage?
All return postage must be paid for by the customer, unless the goods are faulty or incorrectly described.
Processing your refund
All refunds are processed within 5 working days of receiving a return, depending upon payment method, funds may take an extra 3 working days to appear in your account.
If you placed your order online, you'll receive an email confirmation once we've processed your refund.
Claims for non-delivery
Claims not received within these time periods may not be met.