International Delivery & Returns

Delivery Countries

We currently only offer shipping to European countries.

Estimated delivery times

Standard Delivery times vary by destination:

  • Western Europe - up to 7 working days
  • Eastern Europe - up to 10 working days
  • Rest of the World - We currently do not offer shipping to countries outside of Europe.

These delivery estimations are from the time of your order.

Express international deliveries

We offer express services at checkout for most international destinations, these vary but the following can be used as a guideline:

  • Western Europe - up to 3 working days
  • Eastern Europe - up to 3 working days

Country specific estimations are available at checkout.

International deliveries & signatures

All International Orders require a signature on delivery, as specific delivery dates cannot be chosen for international orders we recommend choosing an address where someone will be available to sign for the package.

If there isn't anyone available to sign for the package, our couriers will leave a calling card that will allow you to rearrange the delivery for a more suitable day.

Tracking your order

We offer complete order tracking for all international countries that offer this service. A tracking code will be emailed to the customer after the goods have been dispatched.

Some countries do not have the infrastructure to offer a fully traceable delivery, for these countries we use a Signed For service.

Delayed deliveries

We ensure that we adhere to all international customs & excise laws & regulations when selling internationally.

We cannot however guarantee that there will not be any delays to your order, whether due to customs or overseas postal offices, and we will not be held responsible for delays that are outside our control.

In the rare case of a delayed package, please Contact Us and we shall attempt to trace the delivery.

Altered dispatch date

While we try to ensure that our stock is completely up-to-date & accurate, there will sometimes be errors in our stock-keeping.

If, after receiving a customer order, an immediate dispatch isn’t possible due to unforeseen circumstances, we shall contact the customer within 24 hours with an estimated dispatch date.

At this point the customer can choose to either wait for the delayed order or request an immediate and full refund.

Returns

We extend our returns policy from 28 days to 60 days (from the date of the order) to International Customers. This is due to the long delivery times, for both dispatch & return.

Please Contact Us before returning any goods - our address can be found on our Contact Us page.

Returns Procedure

Return any goods to our business address below, using a Signed For delivery service:

Alzheimer's & Dementia Products Ltd
Unit 25C
Bilton Industrial Estate
Humber Avenue, 
Coventry, CV3 1JL
United Kingdom

Please ensure that any goods returned have all original retail packaging and are packaged securely to prevent damage in transit.

Customers should also include a copy of their invoice, or a note with their name & address.

Refunds

Refunds shall be made within 5 business days of AlzProducts receiving the goods, funds can take an additional 3 days to appear as cleared in your account.

The refund amount shall only be for the value of the goods, unless the goods are returned as faulty, in this case we shall reimburse the customer for return delivery costs.

Non-Delivery Claims

Claims for non-delivery must be made within 30 days of an orders dispatch.

Claims for shortages & damages must be made within 5 days of delivery confirmation.

All original packaging & products must be retained for inspection by AlzProducts.

Any claims made outside of these periods may not be met. Our preferred method of claiming is via email, this ensures all communication is recorded for future reference.