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Delivery Information

• All orders shipped from AlzProducts' own warehouse via Royal Mail or DPD's tracked service
• Tracking number provided by email for all orders (enter mobile number during checkout for text updates)

United Kingdom

* Order must be placed before this time, Mon-Fri for same day dispatch

• Orders placed after cut-off time on Friday will be dispatched on Monday (excluding bank holidays)
• Delivery times displayed are accurate for products with availability "in-stock for immediate dispatch"

Northern Ireland

All orders placed for delivery to Northern Ireland are charged at our standard UK rates shown above. 

We do not charge any extra for delivery but please be aware delivery may take slightly longer than quoted.

Republic of Ireland

• Express delivery - DPD Courier - 2-3 working days - £19.99

EU & Rest Of World

Unfortunately we have made the decision to temporarily restrict our international shipping options. We currently only ship to the United Kingdom and Ireland unless you are a business customer who has purchased from us before. International business customers please contact us so we can enable purchasing on your account.

Returns & Refunds

AlzProducts 30-Day Returns Policy

We offer a 30-day no hassle return policy for any product purchased from our website, all we ask is that the product is returned in excellent condition.

Faulty Products - Booking your return

If you have a faulty product please Contact Us before returning your order...

Payment Methods Accepted

• PayPal (including PayPal Credit)
• All major debit/credit cards including Visa, Visa Debit, MasterCard, AMEX, Maestro
• Bank Transfer
• Cheque
• Purchase orders from NHS, schools, charities and councils

How to Order

1. Order online
2. By phone
3. Payment by cheque
4. Payment by bank transfer
5. Purchase Orders

1) Ordering Online

At AlzProducts we have a fully functional and easy to use checkout process.

Simply add any products that you would like to purchase to your virtual shopping basket using the "add to basket" links located on all product pages.

You can then use the "view basket" link located at the top of every page to view your virtual shopping basket. On the basket page, you can choose your delivery option, view/amend your product selections, and we will calculate the total cost of your order.

Now "proceed to secure checkout" and follow the steps and instructions on the screen to complete your order.

2) Ordering over the telephone

You can call us on 024 7642 2224 during our opening hours. Our sales team will also be able to help you with any queries you may have regarding our product range.

3) Payment by bank transfer

If you have a business account with us you can place orders online and choose payment by cheque/bank transfer during checkout.

After successfully placing your order you will receive our bank details and instructions on how to make payment. You can also download an invoice from your account.

If you do not have a business account with us please call our sales team on 024 7642 2224 who can create an order and invoice for you for payment by bank transfer.

4) Postal orders/payment by cheque

If you want to buy something on the website but do not want to enter your card details online, you can send us a cheque, along with the details of the items you want.

Please make sure you include the total price of the item, including any VAT and carriage.

To make things simple, click the Add to Basket button on the product page concerned, then click Go to My Basket at the top of the screen.

This will take you to your basket page, showing the total costs involved.

You can then print the page, and post the print-out, along with your cheque and delivery details, to:

AlzProducts - Unit 2
68 Bayton Road
Exhall
Coventry, CV7 9EJ
United Kingdom

Please make cheques payable to AlzProducts.

VAT Relief - If you would like to place an order by post and claim VAT relief, please download and complete the VAT relief form below.

Download VAT Relief Declaration

5) Purchase orders from the NHS, schools, charities and councils

You can send a copy of your purchase order to purchase.orders@alzproducts.co.uk or by post to the address above.

We are happy to process purchase orders, despatch goods and invoice you accordingly.

For further information please visit our Purchase Orders page.

Bulk Buy Discounts

We accept NHS & Local Authority Purchase Orders

Information on how to place an order can be found on our Purchase Orders page.

Need a quotation?

Call our sales team on 024 7642 2224 to receive a quotation via email.