Delivery Information

UK Shipping

Shipping Method
Courier
Delivery Time*
Charge
Standard
Royal Mail 2-4 Days Free
Express Royal Mail 1-2 Days £1.99
Next Working Day (before 1pm) Royal Mail 1 Day £9.95
Next Working Day (before 9am) Royal Mail 1 Day £19.99
Nominated Day (before 1pm) Royal Mail 1 Day £9.95

*Delivery times quoted are for products marked as "In stock for immediate dispatch"

  • Cut-off time - Orders must be placed before 4pm Mon-Fri for same day dispatch
  • Orders placed after 4pm on Friday will be dispatched on Monday (excluding bank holidays)
  • All orders over £100 will require a signature, for this reason some customers may prefer giving an alternative address for delivery, such as a work address

Tracking your order

All customers will receive a tracking code and unique URL via email once goods are dispatched. The level of tracking detail will depend upon the delivery service chosen. 

Delayed delivery

We will not be held responsible for any delay or delivery failure if the delay or failure is for any reason outside our control. The only exception to this is a full shipping charge refund on guaranteed deliveries if they are late.

Lost orders

We very rarely experience lost orders, as all orders (excluding items that fit through the letterbox) are sent via a fully tracked service.

In the unlikely event of a lost parcel, we will offer the option of sending identical replacement goods (if available) or issue the customer with a full refund including delivery costs.

If a replacement is requested it may not be possible to dispatch the replacement immediately if we are working with the courier or Royal Mail to locate the missing shipment.

Altered dispatch date

If, after receiving a customer order, an immediate dispatch isn’t possible due to unforeseen circumstances, then we will contact the customer as soon as possible to discuss an estimated dispatch date.  

At this point the customer can choose to either wait for the delayed order or request an immediate and full refund.

International Customers

For customers that live outside of the UK, please refer to our International Delivery page.