Delivery & Returns
Basic delivery informationDelivery costs are shown with each individual purchase. Standard delivery is Royal Mail First Class. The goods will usually be delivered within 3-4 business days from when we receive the order.
All deliveries require a signature, for this reason some customers may prefer giving an alternative address for delivery, such as a work address. If nobody is available to sign for the delivery then the courier will leave a contact card explaining the option of another delivery date, or to pick the package up from a local depot. These options will depend on the local Royal Mail systems and may differ depending on location.
Tracking your order
After we have processed an order for delivery, we will email the customer to notify them that the order has been dispatched, and will include a tracking code so the customer can track their order using the royal mail website, details are included within the confirmation email.
The level of tracking detail will depend upon the delivery service chosen.
Delayed delivery & lost ordersWe will not be held responsible for any delay or delivery failure if the delay or failure is for any reason outside our control.
In the unlikely event of a lost parcel, we will offer the option of sending identical replacement goods (if available) or issue the customer with a full refund including delivery costs.If you have received an email confirming dispatch, and the order has not arrived after 4 working days, then please contact us and we will contact Royal Mail to track your package.
Altered dispatch dateIf, after receiving a customer order, an immediate dispatch isn’t possible due to unforeseen circumstances, then we will contact the customer as soon as possible to discuss an estimated dispatch date. At this point the customer can choose to either wait for the delayed order or request an immediate and full refund.
Failed DeliveriesIf there isn't anybody available to sign for your parcel then Royal Mail will leave a contact card to arrange a redelivery, alternatively you can pick up your parcel from your local depot.
At AlzProducts we offer a fast & fully trackable delivery system with email notifications throughout the process. However, it is not our responsibility to ensure that somebody is at the delivery address to sign for the delivery and we are not obliged to offer a free redelivery of the goods.
If we receive a failed delivery from our courier, we will contact the customer and offer a refund for their order (excluding original delivery costs) or ask for an additional charge to cover the redelivery of the order.
Returns & refundsWe offer a 28 day return policy for any product purchased from our website. Return the product along with the invoice with all original packaging and in the condition it was delivered. All return postage must be paid for by the customer unless the goods are faulty, or incorrectly dispatched. All returns must be sent via a “signed for” postal service so they are traceable.
Any refund will be processed within 5 days once the products have been returned to us and their condition has been checked.
Our address can be found on our Contact Us page. You can also use this page to contact us if you have any questions or queries regarding your return.
Return any goods to the address on our Contact Us page. We recommend using a Signed For service.
Please ensure that any goods returned have all original retail packaging and are packaged securely to prevent damage in transit.
Claims for non-delivery must be made within 30 days of date of order. Claims for shortages and damages must be made by within 5 working days from date of delivery receipt. All original packaging must be retained for inspection. Claims not received within this period may not be met. Our preferred method of claiming is via email.